thoughtcrime ink: ordering, shipping & handling
about us | f.a.q. | ordering | privacy | sizing | contact us
- ordering
- shipping schedule
- shipping and handling charges
- adding the extra shipping if you have a non-Canada/US ship-to address
Ordering
Presently, paying for stuff online is done through PayPal only. We hope to add alternatives by the middle of summer 2008. For a convenient alternative to ordering online, please email our service address, service@thoughtcrimeink.com, if you know precisely what you want. To order, it is nice, but not necessary, to create an account. This is so we have a current / backup contact info for you etc. For information about how we do not use your account info for nefarious purposes (we're not selling out to Google for any amount of money, even if they threaten to make their own thoughtcrime ink), please read the privacy policy. Creating an account lets you keep track of your orders on the site. If you have logged in, you can go to the orders page to check their status. This will also remind you if you need to send shipping charges.
Important note: the order tracking is a manual process on our end. If you don't see your order on the orders page after you've done the order, don't panic. We update the orders on the site within a day (usually within a couple of hours). There's also slightly more customization on the site if you create an account and log in, which means a little bit less clutter as you surf.
Shipping schedule
We presently are on a schedule of once a week shipping of orders, on Mondays. Very occasionally we are all insanely busy at the same time, in which case we move the ship date forward or back by a few days. Apologies for the inconvenience.
Shipping and handling charges
Here is a description of our present shipping charges:
- to Canada / US: $8.25 (Canadian) - all orders, any quantity
- to international: $13.50 (Canadian) - all orders, any quantity
How do I add the shipping/handling charge for a non-US/Canada address?
At the bottom of each merch detail page, just below the cart controls, is a button:
(If you are a logged-in US or Canadian customer you won't see this.)
If the address where you want the merch to arrive at isn't in the US or Canada, simply click the button and that will add the extra charges. The button will add an item called 'extra shipping' costing $5.25 CDN to your cart. (Only do this ONCE per order please, or you've added too much shipping! ) This will bring what you're paying for shipping up to $13.50 CDN. (Note, even after you add the extra shipping, your PayPal account shopping cart will continue to read "$8.25" at the bottom for shipping & handling. There's nothing we can do about this.)
Apologies to our non-US international customers for the extra charge, but it costs us extra to send the shirts further. Shipping is priced as low as possible so that we break even on it. We do not profit from shipping. Getting this shipping charge from you is necessary to continue to fund projects with the sales of our gear.
